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Client

British American Tobacco, Vuse · Vype · VELO · FMC

Category

Retail & Experiential Systems · Regulated Category

Designing Presence in a Dark Market, Retail & Experiential Systems · Regulated Category overview

My Role

Led the design relationship with BAT Canada from 2016 to 2023, across four brands (Vuse, Vype, VELO, FMC) and eight retail, festival, hospitality, and product programs. The throughline was the same problem expressed differently each time: build presence and desire in a market where you cannot use the usual tools of branding, advertising, or display.

Challenge

Vape, nicotine, and tobacco categories operate inside some of the world's strictest marketing restrictions. No logos in many environments. No traditional advertising. Heavy compliance overhead on age-gating, claims, and product visibility. Yet the brands still need to feel premium, distinctive, and chosen, at festivals, in bars, in flagship retail, and on the body.

01 · The constraint

Build presence where you cannot use a logo.

Across seven years with BAT Canada, the question kept coming back in different shapes. How do you make a backbar display stand out when you cannot put a brand on it? How do you welcome adults at a festival without recruiting anyone underage? How do you turn a 30-day permit into a permanent-feeling lounge inside someone else's venue?

The answer was never one big idea. It was a portfolio of design systems, each one solving a piece of the same regulated-category problem, each one designed to ship cleanly inside real budgets and real venue constraints.

7 yrs

Client tenure

4

Brands

8

Programs shipped

02 · iGLO Store · 2016

Premium retail inside a regulated category.

A flagship retail concept for the iGLO heated-tobacco brand. The store had to feel premium and educational, closer to an Apple Store than a tobacco shop, while staying inside regulatory boundaries that limited everything from product visibility to messaging. The design relied on warm wood tones, clean lines, integrated technology, and curated product moments to communicate quality without leaning on traditional branding.

iGLO flagship store interior, retail floor view
iGLO retail merchandising detail
iGLO store lighting and material palette
iGLO store consultation zone

03 · Vype Festival Activation · 2019

A premium adult presence at festival scale.

A touring festival activation system for Vype, deployable across multiple Canadian festivals. The design used modified shipping containers as a premium architectural presence, permanent in feeling but mobile in reality. Compliant age-gating, controlled product education, and a calm, considered tone appropriate to an adult, regulated category.

Vype festival activation, container exteriorVype festival activation, interior loungeVype festival activation, product education zoneVype festival activation, lighting detailVype festival activation, guest seatingVype festival activation, exterior at night

04 · Vuse 2021 Festival Container · 2021

A modular shipping container, reconfigurable per event.

An evolved festival platform: a redesigned shipping container converted into a mobile festival activation, with configurable zones for queuing, education, sampling, and socializing. The modular approach meant a single structural investment could serve dozens of events with different configurations and crowd sizes.

Vuse 2021 festival activation detailVuse 2021 festival activation loungeVuse 2021 festival activation interiorVuse 2021 festival activation reconfiguredVuse 2021 festival activation evening

05 · Cabana Pool Bar, Toronto · 2020

Permanent presence in someone else's venue.

A reimagined permanent brand lounge at Cabana Pool Bar, Toronto, one of the city's most high-profile day-club venues. The signature move was a custom louver wall system: functional architecture that let operators completely transform the space depending on the setup, open for high-energy pool parties, partially closed for intimate lounge settings, fully reconfigured for private events.

The flexibility meant one build served dozens of different programming needs across the season, a design that earned its investment back through adaptability.

Design

Cabana technical drawings, louver-wall and platform engineering, annotated

Reality

Cabana lounge as-built, guests inside the louver pavilion

Process

Reality

Cabana as-built at dusk, exterior view across the pavilion roofline

“Reality in mind matches what can be done in reality. The work is built to push boundaries in a way that ships: on budget, on time, exactly as designed.”

06 · Dark Market Systems · 2020–2021

Stand out without a logo. Then show what changes when you can use one.

How do you make a product stand out in a bar when you cannot put a logo on the display? I developed a family of display systems, from compact kiosks to backbar units, that use form, proportion, material finish, and lighting to create product presence without any brand marks.

The branded versions for permitted environments show the contrast: the same design DNA, now with Vuse identity applied. Seeing them side by side reveals how much communication can happen through design alone.

Dark-market kiosk, lit acrylic display, presence without a logo

Design Intent · Dark Market

Dark-market kiosk, engineering drawing, unbranded micro event kiosk

Branded · Vuse

Vuse-branded backbar lit in a bar environment, same DNA

Unbranded · Dark Market

Branded · Vuse

Vuse-branded event kiosk, same DNA
Dark-market backbar detail
Vuse-branded backbar lit on counter, design DNA carried through
Dark-market kiosk variantDark-market backbar in situ
Unbranded kiosk variantVuse-branded bar kiosk render, full identity applied to the same DNA
Vuse-branded backbar, exploded design view

07 · FMC Backbar · 2021

A fourth brand. The same dark-market discipline.

When BAT's FMC brand needed its own backbar presence, the same operating logic carried over: form, proportion, and material doing the work that branding cannot. A compact display system designed to integrate cleanly into varied venue backbars, while reading as a distinct sibling, not a recolored Vuse.

FMC backbar display, design
FMC backbar display, alternate view

08 · VELO · 2022

A new brand. The same operational DNA.

When BAT launched VELO as a distinct brand, the display system needed to carry a completely different identity while sharing the same operational DNA. I designed freestanding floor units and compact backbar displays with integrated digital messaging.

The digital integration was key: campaigns and regulatory messaging could update without physical rebuilds. The system adapts to evolving compliance requirements and marketing cycles through content rather than hardware, a lesson from years of navigating regulation.

“Design the system once. Let content do the work of change.”

09 · Vuse ePod Accessories · 2023

From environments into the product itself.

The partnership expanded from environments into the product. A family of accessories (phone-mounted grips, wearable lanyard clips, travel cases, and car holders) designed as an ecosystem to integrate the Vuse ePod into everyday routines. A geometric, color-blocked visual language gave each piece its own personality while maintaining family cohesion.

Vuse ePod accessory hero compositionVuse ePod accessory family overview
Vuse ePod car cupholder charging dockVuse ePod laptop mount clip accessoryVuse ePod paracord lanyard clip
Vuse ePod travel case, openedVuse accessory system, technical overview

10 · What it proved

Design that ships, inside the hardest constraint there is.

Seven years. Four brands. Eight programs. The discipline that connects them is the same one a hiring team should look for: the rendering and the built reality match, the system survives contact with venues and regulators, and the design earns its budget back through reuse, reconfiguration, and longevity.

That is what working in a dark market teaches you. When you cannot lean on a logo to do the work, every other decision has to: proportion, material, light, sequence.

What this shows a hiring team

“Long-tenure client trust earned across regulatory change, brand pivots, and venue chaos. Range from product design to permanent venues to touring festival systems, held together by one discipline: design that ships exactly as drawn. Comfort working inside the hardest creative constraint there is: a market that won't let you use the obvious tools.”